Effective Date: August 31, 2026
Last Updated: August 31, 2026
These Terms and Conditions govern purchases made from Gradioraptor through its website and delivery service. Gradioraptor operates exclusively within Singapore and may be contacted at daps@gradioraptor.com.
Please read this document before submitting an order. Nothing here limits rights that cannot lawfully be excluded under Singapore law.
An order is your request to purchase the selected footwear at the displayed price. You must provide an accurate name, Singapore delivery address, telephone number, size selection, and other information reasonably required to complete delivery.
An automated acknowledgment only records receipt of your request. Acceptance occurs when Gradioraptor prepares the order for dispatch. Gradioraptor may decline an order because an item is unavailable, information is incomplete, the address is outside Singapore, prior delivery conduct creates a reasonable fulfillment concern, or an obvious listing error occurred.
Prices are shown in Singapore dollars unless stated otherwise. Delivery within Singapore is free, and no collection or restocking fee applies to an eligible return. Gradioraptor accepts cash on delivery only. No online card payment is collected through the website.
The full order amount must be available in cash when the courier arrives. No undisclosed delivery surcharge will be added.
Ownership passes as permitted by applicable law after delivery and full payment.
Gradioraptor requires 1 business day to prepare and ship an order. Courier transit generally requires another 1 to 3 business days. The expected total delivery window is therefore two to four business days. Business days exclude Saturdays, Sundays, Singapore public holidays, and days when normal delivery operations are materially disrupted.
Delivery dates are estimates rather than fixed appointments. Weather, access restrictions, courier disruption, inaccurate addresses, or events outside reasonable control may cause delay. Gradioraptor will provide available updates when a material delay becomes known.
Orders are delivered only to Singapore addresses, and delivery is free.
You may request cancellation by emailing daps@gradioraptor.com while the product remains with Gradioraptor. Include your order reference and contact details. A request is effective only when received before handover to the courier.
Once the parcel leaves the warehouse and is handed to the courier, cancellation is unavailable. Refusing a dispatched parcel is not a valid cancellation method and may affect acceptance of later orders.
You are responsible for ensuring that an adult is present, the delivery address is accessible, and the full cash amount is available. If delivery fails because nobody is present, access is unavailable, contact details are inaccurate, or sufficient cash is missing, the order will be deemed canceled and returned.
Gradioraptor will not charge a failed-delivery fee. However, the circumstances may be recorded and considered when reviewing future cash-on-delivery orders from the same customer, telephone number, or address. Gradioraptor may request additional confirmation or decline a later order where repeated failures create a reasonable operational concern.
The return window lasts 30 calendar days beginning on the delivery date. A return is available only where the delivered product was damaged when received or differs from the item ordered. Change-of-mind returns, preference changes, and ordering the wrong size are not accepted unless Singapore law requires otherwise.
Report the issue to daps@gradioraptor.com with the order reference, explanation, and supporting photographs when reasonably available. Keep the item unworn beyond what is reasonably needed to identify the issue, together with its packaging and included parts.
Eligible doorstep collection and restocking are free.
After collection, Gradioraptor uses a 24-hour assessment period to examine the reported condition and compare the item with the order record. Customers will receive the outcome after the assessment.
If the claim is accepted, Gradioraptor will offer an exchange where replacement stock is available. If the item is unavailable, Gradioraptor will issue a refund by bank transfer. Bank details must be submitted only through the private method specified by Gradioraptor and not posted publicly.
The bank transfer is processed after the 24-hour assessment, but account reflection may require up to seven business days depending on the banking provider.
This process does not restrict any statutory right available under applicable Singapore legislation.
Applicable statutory protections remain available regardless of this return framework, and customers may pursue any additional relief provided by Singapore law when appropriate.
These terms operate alongside the Sale of Goods Act 1979, including applicable conditions concerning correspondence with description, satisfactory quality, and fitness for a disclosed purpose. The Consumer Protection (Fair Trading) Act 2003 addresses unfair practices and rights concerning goods that do not conform to contract.
The Unfair Contract Terms Act 1977 limits certain exclusions of civil liability. The Personal Data Protection Act 2012 governs personal data handled for orders, delivery, returns, refunds, customer communication, and legal duties. Electronic ordering and communications are subject to the Electronic Transactions Act 2010.
If any term conflicts with a mandatory statutory right, that right prevails and the remaining terms continue.
These terms and each order are governed by Singapore law. Singapore courts have jurisdiction, subject to any consumer forum or dispute right available by law.
Questions, cancellation requests, delivery concerns, and return notices should be sent to daps@gradioraptor.com.